IT Support

For over ten years, FIREWIRE has been providing businesses with IT services
and computer repair in El Paso, Texas, and surrounding areas

IT Support
We provide business IT services to local franchises, doctors' offices, lawyers' offices, dentist offices, churches and many other types of businesses. Technology is ever-evolving, computers, and servers or any device will eventually give you issues and require repair, maintenance, or replacement.

Our Techs can recommend what is best, either repair or replace devices. We can also provide data transfers, data wipe, software server upgrades, and many other services to help your business run more efficiently. FIREWIRE can help your business reduce downtime, minimize risks, and implement technology to give your business a competitive edge.

Give us a call if you have any questions or would like to schedule an appointment for service.

Ways we can help

On-site Support

Our Techs can go on-site to your business and help troubleshoot any issues you are having with servers, computers, workstations, printers/scanners, or set up new computers.

Remote Support

You don't have to leave your home or office; we can access your computer right where you are. Suppose your computer is not having any hardware issues and can access the internet.

In-House Support

For longer Issues or in case we need to run diagnostics, we can schedule a free pickup of your device and work on it in-house. Some things may take a few hours or days but only minutes of our actual time.

Tiered Support

We're ready for any issue that may arise.

Tier 1

This is the initial support level responsible for most system issues including:

  • • A Printer that won't print
  • • Unresponsive Programs
  • • Virus/ Malware Removal
Tier 2

This is the next level of support responsible for handling more difficult or advanced problems including:

  • • Server Issues
  • • Email Migrations
  • • Disaster Recovery
Tier 3

This is the most advanced level of support responsible for handling the most complex tasks including:

  • • Data Recovery
  • • Threat and Risk Analysis
  • • Forensic IT Investigations